How can I receive a written quote?
How can I place a purchase order?
You can place a purchase order by chosing one of the following: Email: email@example.com
Telephone: (US Only) 800.982.0628
Mail: 19515 North Creek Parkway Suite 306
Bothell, Washington 98011 USA
What currencies do you accept?
How will I receive my invoice?
Make a secure payment online here
What payment options are available?
Crystal Point has a variety of easy and convenient options for payment.
Payment by Credit Card
|We accept Visa, MasterCard, and American Express credit cards.
The following information is needed for credit card orders:
Type of Card
Card Holder Name (as it appears on card)
Card Verifiaction Number
Expiration Date (Month and Year)
|Contact Crystal Point for more information.|
Payment by Check
|All checks must be in US funds and drawn on a US bank
Make Checks Payable to: Crystal Point, Inc.
Mail Address: 19515 North Creek Parkway Suite 306
Who can I contact with questions about the status of my order?
You can contact your Account Representative or email us at firstname.lastname@example.org
I'm evaluating your product, who can I contact about product questions?
contact email@example.com , call 1.800.982.0881 or 425.806.1143
Star Support and Maintenance Contract
Crystal Point’s expert technical support is dedicated to providing mission critical response to minimize costly downtime.
Our goal is to respond to telephone support calls within two hours during normal business hours. Unlimited Telephone Support North American Star Plan customers are entitled to unlimited, toll-free, telephone support from 7:00 am to 5:00pm (PST), Monday-Friday, except holidays, at 1.800.982.0881.
Star Plan customers outside North America can call our global support telephone number, +1.425.806.1143 ( USA ) for unlimited, telephone support from 7:00 am to 5:00pm (PST), Monday – Friday, except holidays.
Our European Star Support customers can also receive telephone support from BrightStrand International by phoning +44. (0) 141 248 4903, Monday – Friday 9:00am to 17:30pm GMT. This provides European customers a 16 hour coverage window.
Unlimited Electronic Services
Star Plan customers are also entitled to unlimited product support via fax, email, Internet and FTP sites.
Star Plan customers also receive:
Advance bulletins about new software releases
Free Software Maintenance releases downloaded directly from our FTP site
Free Feature releases
50% Discounts on major releases
Pre-Installation Consultation to customers who purchase upgrades or new licenses of Enterprise (Per-Seat or Concurrent) versions of OutsideView or AppViewXS software.
The consultation includes:
45 minutes of technical support via phone.
An overview of OutsideView and/or AppViewXS capabilities and feature set Suggested configuration set-up per installation
Screen setting review per customer computing environment and user community.
Renewing Star Support
All contacts listed on their Annual Star Support and Maintenance Agreement will receive an email with a Renewal Notification Letter 60, and 30 days prior to its expiration. If a purchase order has not been received a final Expiration Termination Notification will be emailed stating that all technical support, release notifications and access to bug fixes, feature enhancements and major releases will no longer be available.
Should a customer wish to re-instate their Annual Star Support and Maintenance Agreement, there will be a one-time surcharge of 10% on your newly activated agreement for every month it has expired.
Ready to purchase Maintenance?
Contact: firstname.lastname@example.org or your Preferred Reseller
Ready to purchase product?
Contact your local Crystal Point Office
In the U.S. and Canada, call: 1.800.982.0628 International customers, call: 1.425.487.3656
Contact a Preferred International Reseller