Sales FAQ

Ordering
Our goal is to provide excellent service and support. These are common questions we receive on a regular basis and we hope you find your answer(s) quickly. If you don’t see the answer to your question, please don’t hesitate to contact your Preferred Reseller or a Crystal Point Sales Representative.
How can I receive a written quote?
Contact your Account Representative directly by email or telephone to discuss the product details, the urgency of your quote, and where to send the written quote. If you do not have a specific representative that you are working with please contact:

 

 

 

 

 

 

Email: Sales@Crystalpoint.com
Telephone: 800.982.0628

How can I place a purchase order?

You can place a purchase order by chosing one of the following: Email: sales@crystalpoint.com

 

Telephone: (US Only) 800.982.0628
Fax: 480.422.1431
Mail: 19515 North Creek Parkway Suite 306
Bothell, Washington 98011 USA

What currencies do you accept?
All payments must be in US funds and drawn on a US Bank.
How will I receive my invoice?
Upon shipping your product, an invoice will automatically be mailed to you via US Postal Service unless you request it to be faxed or emailed.
Payment

Make a secure payment online here

 

What payment options are available?
Crystal Point has a variety of easy and convenient options for payment.

Option 1

Payment by Credit Card

We accept Visa, MasterCard, and American Express credit cards.

The following information is needed for credit card orders:

Type of Card

Account Number

Card Holder Name (as it appears on card)

Billing Address

Card Verifiaction Number

Expiration Date (Month and Year)

Option 2

Bank Transfer

 

Contact Crystal Point for more information.

Option 3

Payment by Check

All checks must be in US funds and drawn on a US bank

Make Checks Payable to: Crystal Point, Inc.

Mail Address: 19515 North Creek Parkway Suite 306
Bothell, Washington 98011
USA

Who can I contact with questions about the status of my order?

You can contact your Account Representative or email us at sales@crystalpoint.com

I'm evaluating your product, who can I contact about product questions?

contact support@crystalpoint.com , call 1.800.982.0881 or 425.806.1143

Star Support and Maintenance Contract

Crystal Point’s expert technical support is dedicated to providing mission critical response to minimize costly downtime.

 

Our goal is to respond to telephone support calls within two hours during normal business hours. Unlimited Telephone Support North American Star Plan customers are entitled to unlimited, toll-free, telephone support from 7:00 am to 5:00pm (PST), Monday-Friday, except holidays, at 1.800.982.0881.

Star Plan customers outside North America can call our global support telephone number, +1.425.806.1143 ( USA ) for unlimited, telephone support from 7:00 am to 5:00pm (PST), Monday – Friday, except holidays.

Our European Star Support customers can also receive telephone support from BrightStrand International by phoning +44. (0) 141 248 4903, Monday – Friday 9:00am to 17:30pm GMT. This provides European customers a 16 hour coverage window.

Unlimited Electronic Services
Star Plan customers are also entitled to unlimited product support via fax, email, Internet and FTP sites.

Star Plan customers also receive:

Advance bulletins about new software releases
Free Software Maintenance releases downloaded directly from our FTP site
Free Feature releases
50% Discounts on major releases
Pre-Installation Consultation to customers who purchase upgrades or new licenses of Enterprise (Per-Seat or Concurrent) versions of OutsideView or AppViewXS software.

The consultation includes:
45 minutes of technical support via phone.
An overview of OutsideView and/or AppViewXS capabilities and feature set Suggested configuration set-up per installation
Screen setting review per customer computing environment and user community.

Renewing Star Support

All contacts listed on their Annual Star Support and Maintenance Agreement will receive an email with a Renewal Notification Letter 60, and 30 days prior to its expiration. If a purchase order has not been received a final Expiration Termination Notification will be emailed stating that all technical support, release notifications and access to bug fixes, feature enhancements and major releases will no longer be available.

Should a customer wish to re-instate their Annual Star Support and Maintenance Agreement, there will be a one-time surcharge of 10% on your newly activated agreement for every month it has expired.

Ready to purchase Maintenance?

Contact: sales@crystalpoint.com or your Preferred Reseller

Ready to purchase product?

Contact your local Crystal Point Office

 

Email: sales@crystalpoint.com.
In the U.S. and Canada, call: 1.800.982.0628 International customers, call: 1.425.487.3656

Contact a Preferred International Reseller