Support & Services - Crystal Point

Support Request Form

Technical support is available for Star Support designated contacts and for customers that purchased the Crystal Point product within the last 90 days.

To request technical support, fill in the form below and then click on Submit.

To expedite this process, enter as much information as you can about your situation and make sure you include your email address.

Contact Information
First Name*
Last Name*
Title
Company*
Phone*
Email*
Country*
Product Information

(Some of this info is found by opening your Crystal Point software and clicking Help and then About)
Product Name*
Product release level (version and letter suffix):*
Product build number*
Registration/Serial number*
Support Level
Computing Environment
Emulation
I/O method
Windows version
Were you using a VPN connection
Tandem host O.S
Web/Application Server Type and Version (Web-based products only)
Browser Type and Version (Web-based products only)
Description of Problem
Can you describe your problem. Please be specific. The more information you provide, the faster we can process your request.
What are the steps to reproduce this problem
If we can't reproduce this issue are you willing to help us out?
Related Information
Is this problem cosmetic or is it data related?
How many times does this problem occur:
In a day
In a week
In a month
How many User's does this affect:
What host application were you running when this problem occurred? Were you in Block or Conversation Mode?
What was the last version and build number of OutsideView where this problem worked correctly?
a) Build number:
b) Version with maintenance release (i.e. 8.1.c):
If you don't know a) and b) then about how long ago when this problem did not fail?
NOTE: If this is a macro issue, please provide a copy of the macro source file, and indicate the line number or script with which you are having a problem.
How would you prefer us to respond?

Contact Information

Product Information

Computing Environment

Description of Problem

Related Information