Crystal Point Star Support

Rapid Dedicated Support
Crystal Point's expert technical support is dedicated to providing mission critical response to minimize costly downtime. Our goal is to respond to telephone support calls within two hours during normal business hours.

 

Unlimited Telephone Support
North American Star Plan customers are entitled to unlimited, toll-free, telephone support from 7:00 am to 5:00pm (PST), Monday- Friday, except holidays, at 1.800.982.0881.

Star Plan customers outside North America can call our global support telephone number, +1.425.806.1143 (USA) for unlimited, telephone support from 7:00 am to 5:00pm (PST), Monday - Friday, except holidays.

Our European Star Support customers can also receive telephone support from BrightStrand International by phoning +44. (0) 141 204 4046, Monday - Friday 9:00am to 17:30pm GMT. This provides European customers a 16 hour coverage window.

 

Unlimited Electronic Services
Star Plan customers are also entitled to unlimited product support via fax, email, Internet and FTP sites. Our web site contains sample macros and answers to frequently asked questions, and an "Answer Book" of our product knowledge base.

 

Star Plan customers also receive:

• Advance bulletins about new software releases
• Free Software Maintenance releases downloaded directly from our FTP site
• Free Feature releases
• 50% Discounts on major releases
• Pre-Installation Consultation to customers who purchase upgrades or new licenses of Enterprise (Per-Seat or Concurrent) versions of OutsideView or OutsideViewWEB software. The consultation includes: technical support via phone.
• An overview of OutsideView and/or OutsideViewWEB capabilities and feature set
• Suggested configuration set-up per installation
• Screen setting review per customer computing environment and user community.

 

• Who's Covered?
  Enrolled company group or department with licensed products
• Any additional licenses added during the year that fall within the same Star Plan volume category
• Two designated representatives for each enrolled company group or department

 

• Available Now
  One payment covers a full year of unlimited support (multi-year options)
• The Star Plan is renewed annually on the anniversary date of your enrollment (automatic renewal option)
• The Star Plan is available to those customers using the latest version of OutsideView, OutsideViewWEB, AppView, or AppViewXS at the time of enrollment
• On-site product support or network troubleshooting is available. Call your sales representative for details and pricing.

contact crystal point
800.982.0628

Answer Book
The Answer Book is a technical resource that is always available for our Star Support customers. Answers to most technical problems are available here.

Documentation

Our website contains extensive documentation about our products including User Tips, Technical Notes, FAQ, User & Installation Guides & more.
OutsideView Documentation
AppView Documentation
NonStop Security Documentation