Request Technical Support

Request Support

Technical support is available for Star Support designated contacts and for customers that purchased the Crystal Point product within the last 90 days.

To request technical support, fill in the form below and then click on Submit.
To expedite this process, enter as much information as you can about your situation and make sure you include your email address.

Contact Information
First Name*
Last Name*
Title
Company*
Phone*
Fax
Email*
Mailing address* (no P.O. Boxes please)
City*
State/Province*
Zip/Postal Code*
Country*
Product Information (Some of this info is found by opening your Crystal Point software and clicking Help and then About)
Product name:*
Product release level (letter suffix):
Registration/Serial number (Not required for Beta):
Support Level:
Computing Environment
Emulation:
I/O method:
Windows version:
Network:
Tandem host O.S.:
Web Server Type and Version (OVWEB products only):
Browser Type and Version (OVWEB products only)
Security Proxy Type and Version (OVWEB products only):
Client CPU type/speed:
Client RAM:
Description of Problem
Please be specific. The more information you provide, the faster we can process your request.
Related Information
Did this problem begin:
Does this problem happen:
Does this problem happen on:
Can you reproduce this problem at will? How?
What recent changes have occurred on your system?
What other information do you think we should have to help resolve this issued?
NOTE: If this is a macro issue, please provide a copy of the macro source file, and indicate the line number or script with which you are having a problem.
How would you prefer us to respond?
Telephone Email


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